Handmade by Emily - Privacy Policy

Handmade by Emily

Camborne, Cornwall, UK

www.handmadebyemily3.co.uk

Email: sales@handmadebyemily3.co.uk

We take the security and privacy of your personal data extremely seriously, and our Privacy Policy contains details of how we handle that information.

 General

Handmade by Emily (“we”, “us”, “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, Emily Rudd is the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 What personal data we collect

We may collect and process personal data about you in the following circumstances:

 - We will collect details such as your name, address, phone number and email address when you order goods or services from us via our Site. We will use this information to process your order and comply with our contractual obligations.

- When you complete forms on our website (“Site”). This includes your name, address, email and telephone number, which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or request our goods and services;

- Whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;

- We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

- Details of your visits to our Site including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access and

- Whenever you disclose your information to us, or we collect information from you in any other way, through our Site.

 What we do with the information we collect

We collect information about you in order to provide you with the goods and services you have requested from us. This information may also be used for internal record keeping, and to improve our products and services. We may use the information to customise the website according to your interests.

 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 Legal basis for processing your personal data

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

- for performance of a contract we enter into with you;

- where necessary for compliance with a legal or regulatory obligation we are subject to;

- for the purposes of legitimate interests 

Disclosure of personal data to third parties

We may disclose your information to appropriate third parties including:

- to our nominated payment service providers

- to our nominated postal service organisations

- to our staff members in order to facilitate the provision of goods or services to you;

- to our IT software providers that host our website;

- to our email service providers;

- to professional advisers such as consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;

- to professional service providers such as marketing agencies and advertising networks that require the data to select and serve relevant adverts to you and others;

- to analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy;

- to HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and

- to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others.

Security

We are committed to ensuring that your information is secure.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

Credit Card Security

All credit/debit card payments from our website are made through the secure PayPal gateways using industry standard 128-bit encryption. The transaction takes place electronically, eliminating the security risks associated with old methods of writing down and then manually inputting card details. As the payment is handled by PayPal, we do not handle or store these details on our own servers at any point.

Controlling your personal data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.

If you would like a copy of some or all of your personal information, please email us at sales@handmadebyemily3.co.uk

You can also ask us to undertake the following:

- update or amend your personal data if you feel this is inaccurate;

- remove your personal data from our database entirely;

- send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or

- restrict the use of your personal data.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at sales@handmadebyemily3.co.uk. We will promptly correct any information found to be incorrect.

Cookie Policy

As with all e-commerce websites, we use cookies to store the contents of your shopping basket as you browse. There is no reliable method to do this any other way, and while it is technically possible to browse this (and other) websites with cookies disabled, you will unfortunately not be able to make a purchase. We also use cookies to collect anonymous statistics on the types of software and connections that our customers use to browse our site so that we can continue to improve your customer experience and support the latest technologies as they emerge. This information is used internally by us and is not shared with outside agencies. We also set third party cookies on some pages which are used to personalise your user experience.

By using this website you consent to our using cookies in the ways outlined above. For more information on cookies please visit the ICO page on cookie law. (Link https://ico.org.uk/for-the-public/online/cookies/)

This document was last updated in May 2023.